Patient Service Specialist - Radiology/Imaging

About the Role

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success. Cleveland Clinic was the first hospital in the nation to make exceptional customer service a cornerstone of its mission.

As a Patient Service Specialist, you will deliver an outstanding experience for patients, families, and visitors from the moment they arrive through their return home. In this role, you will support the Breast Health Center, Radiology, and Wound Center by pre-registering, greeting, and registering patients, verifying insurance, completing estimates and medical necessity checks, collecting copays, and assisting with pre-registration functions for other areas. This position offers an excellent opportunity to build a career within Customer Service and explore advancement opportunities throughout Cleveland Clinic.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Schedule

This is a regular PRN position, with caregivers working a day/evening rotation between 7:00 a.m. – 3:30 p.m. and 3:00 p.m. – 7:00 p.m.

Pay

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range for this role is a minimum of $18.50 per hour to a maximum of $18.50 per hour. The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).