Patient Service Specialist (PSS) Barnett Family Medicine FT

We need to produce HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to extract substantive info: The posting includes: - Department: 01120 GCMG Barnett Family Medicine: Charlotte Hwy - Family Medicine - Status: Full time - Benefits Eligible: Yes - Hours Per Week: 40 - Schedule Details/Additional Information: 8:00 a.m. - 5:00 p.m. - Pay Range: $19.80 - $29.70 - Essential Functions (list of duties) - Physical Requirements - Education, Experience And Certifications - Our Commitment to You (Benefits and more) - About Advocate Health (company description) - The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time. We need to decide sections: Likely "Responsibilities" (Essential Functions), "Requirements" (Education, Experience And Certifications), "Physical Requirements" maybe part of Requirements or separate? Could be "Qualifications". "Skills" maybe from essential functions. "Benefits" from Our Commitment to You. "Pay" from Pay Range. "Schedule" from Hours Per Week and Schedule Details. We must only include sections when posting has real specific content. So we can include: - Responsibilities (Essential Functions) - Requirements (Education, Experience And Certifications + Physical Requirements maybe) - Benefits (Our Commitment to You) - Pay (Pay Range) - Schedule (Hours Per Week and Schedule Details) - About the role? Could be a brief description: maybe combine "The Patient Service Specialist will consistently provide exemplary customer service..." as About the role. Or we could put that under Responsibilities. But we need to avoid thin sections. We have "About Advocate Health" which is company description; could be placed under "About the role"? Actually "About the role" is about the job, not company. Could use "About Advocate Health" as a separate section? Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company description maybe under "About the role"? That seems odd but could be acceptable. Or we could omit it if not needed. However we must preserve ALL substantive information; cannot drop company description. So we need to include it somewhere. Perhaps we can put it under "About the role" as a description of the organization and role context. That seems plausible. Thus sections: - About the role: includes description of Advocate Health and the role purpose (the paragraph about Patient Service Specialist). - Responsibilities: list of essential functions (bulleted). - Requirements: includes Education, Experience And Certifications and Physical Requirements (maybe separate sub-sections? but we can combine into one list). - Benefits: from Our Commitment to You (list of benefits). - Pay: Pay Range. - Schedule: Hours Per Week and Schedule Details. We must not include sections with filler like "commensurate with experience". We have specific content. We must use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No markdown. We must output only HTML fragment. Let's craft. First, About the role: combine Advocate Health description and role purpose. Prose: maybe two paragraphs: one about Advocate Health, one about role. But we need to keep as

  elements. Responsibilities: list each essential function as

• . The essential functions are a long sentence with multiple duties separated by line breaks? In the text they are separated by line breaks? Actually they appear as a paragraph with no line breaks but each duty separated by spaces? Let's parse: "Exemplify caring and compassionate customer service to create an excellent patient experienceProvide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situationsDemonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervisionManages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experienceEncourages patient utilization of front-end technology during the registration processEnters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing officeDemonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulationsMonitors inventory and stock medications, narcotics, and emergency medications/equipment" It seems each duty starts with a capital letter and no punctuation. We can split by capital letters? Better to keep as separate sentences but we can just list each duty as separate
• by splitting at each capital letter that starts a new duty after a lowercase letter? Might be messy. Simpler: we can keep the whole block as one
• ? But rule says use
  • for any list of duties/requirements/benefits. If we have a paragraph of duties, we could still put each duty as separate
  • by inserting line breaks manually based on obvious separators: after each duty there is a capital letter starting next duty. Let's attempt to split: 1. Exemplify caring and compassionate customer service to create an excellent patient experience 2. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations 3. Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision 4. Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience 5. Encourages patient utilization of front-end technology during the registration process 6. Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter 7. Assists billing functions accurately and/or directs to appropriate billing office 8. Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations 9. Monitors inventory and stock medications, narcotics, and emergency medications/equipment That seems correct. Now Requirements: Education, Experience And Certifications: "High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred." We can list as
  • items. Physical Requirements: "Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs." We could include as separate
  • under Requirements or separate section Qualifications? But we have only Requirements heading allowed. We could combine both education and physical under Requirements list. Alternatively we could have a separate "Qualifications" section for physical requirements, but we have Qualifications allowed. However we need to avoid thin sections. Could put physical under Requirements as well. Thus Requirements list includes education/experience and physical. Now Benefits: from "Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:" then list: - Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance - Benefits And More Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program - Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. We need to keep as list items. Pay: Pay Range $19.80 - $29.70. Schedule: Hours Per Week 40; Schedule Details/Additional Information 8:00 a.m. - 5:00 p.m. We can combine into a

    or

    . Probably

    with both. Now About the role: we need to include Advocate Health description and role purpose. Advocate Health description: "Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way to create a welcoming and professional environment." Then role purpose: "The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time." We can put as two paragraphs. Now produce HTML. Structure:

    About the role

    Advocate Health is ...

    The Patient Service Specialist will ...

    Responsibilities

    • ...
    ...

    Requirements

    • High School Diploma or GED required.
    • Computer experience required.
    • Customer relations experience required.
    • Experience with Medical Records Software preferred.
    • Front desk practice experience preferred.
    • Must be able to sit for long periods of time and work in a fast-paced office environment.
    • Should be able to bend and lift up to 10 lbs.

    Benefits

    • Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
    • Premium pay such as shift, on call, and more based on a teammate's job.
    • Incentive pay for select positions.
    • Opportunity for annual increases based on performance.
    • Paid Time Off programs.
    • Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability.
    • Flexible Spending Accounts for eligible health care and dependent care expenses.