Patient Service Specialist - Outpatient Registration

About the role

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values.

Responsibilities

• Support Outpatient Registration through checking patients in for outpatient services such as imaging, collecting co-pays and other administrative tasks.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• A caregiver in this position works Monday-Friday from 1:30PM – 8:00PM, including rotating Saturdays.
• Minimum qualifications: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Preferred qualifications: Knowledge of medical terminology, Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.
• Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Qualifications

• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Skills

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65

Schedule

Monday-Friday from 1:30PM – 8:00PM, including rotating Saturdays.