Patient Service Specialist - Medical Front Office
Baylor Scott & White Outpatient Rehabilitation · Denton, TX · 2 wk ago
Healthcare$19–$25/hrFull-time
About the role
This is an entry-level position with hours that vary between Monday and Friday from 7 am to 7 pm.
Responsibilities
- Process referrals and schedule patients
- Complete intake process and data entry
- Perform insurance verification, authorizations, and review of benefits with patients
- Collect copays and patient responsibilities at each visit
- Register patient information and ensure all forms are complete with signatures and accurate documentation in the electronic medical record
- Verify patient insurance, obtain required authorizations before patient visits, and explain benefits, financial responsibilities, billing, and outpatient policies
- Scan and maintain medical documents
- Reconcile and post charges daily and other reporting to ensure clean claim processing
- Respond to requests for information from patients, other departments, and physicians
- Maintain office, order supplies, and manage mail
- Adjust schedule to center needs and travel to non-home location centers or other sites for coverage when necessary
- Attend all mandatory meetings and in-service education programs
Requirements
- High school diploma or GED
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration experience
Benefits
- Health, dental, and vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- 401(k) retirement plan with company match
- Short- and long-term disability
- Personal and family medical leave
- PSS Ladder Program (eligibility and effective dates vary)
Pay
Starting salary: $19 – $25 per hour based on experience; compensation also considers years of experience and internal equity.