Patient Service Specialist - Medical Front Office

About the role

Baylor Scott & White Institute for Rehabilitation in Burleson, TX is seeking a Patient Service Specialist (PSS) for a full-time position with hours varying between Monday and Friday, 7am–7pm. This is an entry-level position.

Responsibilities

• Process referrals, schedule patients, complete intake process and data entry
• Perform insurance verification, authorizations, and review benefits with patients
• Collect copays and patient responsibility at each visit
• Arrive and schedule patients
• Coordinate patient appointments and work with Center manager to minimize cancellations and support treatment adherence
• Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record
• Verify patient insurance, obtain required authorizations before patient visit, and explain benefits, financial responsibilities, billing, and outpatient policies
• Scan and maintain medical documents
• Reconcile and post charges daily and complete other reporting to ensure clean claim processing
• Respond to all requests for information from patients, other departments, and physicians
• Maintain office, order supplies, and manage mail
• Willingness to adjust schedule to center needs
• Travel to non-home location center or other site for coverage when necessary
• Attend all mandatory meetings and in-service education programs

Requirements

• HS diploma or GED required

Preferred experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Pay

Starting salary: $19–$25 per hour based on experience. Compensation depends upon candidate's years of experience and internal equity.

Benefits

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

Eligibility and effective dates vary.