Patient Service Specialist - Medical Front Office

Patient Service Specialist

Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity. Starting salary: $19 - $25 per hour based off experience
Benefits Of Becoming a Patient Service Specialist With Us
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
Health, Dental, and Vision insurance;
Life insurance;
Prescription coverage;
Paid Time Off (PTO) and Extended Illness Days (EID);
A 401(k) retirement plan with company match;
Short and Long Term Disability;
Personal and Family Medical Leave;
PSS Ladder Program;
Eligibility and effective dates vary

Qualifications

• Organized, detail oriented, flexible and able to work well with others or independently.
• Can provide outstanding customer service in a fast paced environment.

Responsibilities

• Processes referrals, schedules patients, completes the intake process & data entry.
• Insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.
• Captures patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Requirements

• HS diploma or GED is required.
• Preferred Experience: Customer service experience, Knowledge of insurance verification, Healthcare, medical, or dental office administration.