Patient Service Specialist- Matthews

About the role

We are currently searching for a Patient Services Specialist to work with our OrthoCarolina Matthews team. The Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.

Responsibilities

• Prepares paperwork necessary for the patient visit.
• Answers incoming phone calls and directs calls, makes appointments.
• Performs Cashier duties as directed including posting of charges, collection of co-payments/co-insurance and balances due.
• Follows the process for release of medical information and FMLA/disability forms completion as requested.

Requirements

• High school graduate and/or associate or bachelor's degree.
• Prefer minimum of one year experience in medical clinic setting.

Skills

• Excellent customer service skills.
• Working knowledge of insurance.
• Epic/EMR background a plus.
• Medical terminology.
• Health Care.
• Health Insurance Portability & Accountability Act (HIPAA).
• Medical Records Management.
• Patient Care.
• Patient Charting.
• Patient Education.
• Patient Information Education.

Benefits

• Paid company holidays.
• Wellness programs.
• Tuition reimbursement.

To learn more about Team OC please visit https://www.orthocarolina.com/about-us.