Patient Service Specialist - Lead

Schedule

Hours vary between Monday – Friday, 7 am – 7 pm. Full‑time position.

Pay

Compensation depends upon the candidate’s years of experience and internal equity. Starting salary: $18 – $25 per hour based on experience.

Benefits

• Health, dental, and vision insurance; life insurance; prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and long‑term disability
• Personal and family medical leave
• PSS Ladder Program – eligibility and effective dates vary

Responsibilities

• Check‑in and check‑out patients, verify insurance, schedule appointments, and handle reports, faxing, and scanning.
• Coordinate patient appointments with the Center manager to minimize cancellations and support treatment adherence.
• Register patient information, ensure all forms are complete with signatures, and accurately document information in the electronic medical record.
• Verify patient insurance, obtain required authorizations before visits, and explain benefits, financial responsibilities, billing, and outpatient policies.
• Collect patient responsibility payments at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily and generate reports to ensure clean claim processing.
• Respond to information requests from patients, other departments, and physicians.
• Maintain the office, order supplies, and manage mail.
• Adjust schedule as needed to meet center needs.
• Attend all mandatory meetings and in‑service education programs.
• Travel to non‑home location centers or other sites for coverage when necessary.

Requirements

• High school diploma or GED (required).
• Customer service experience (preferred).
• Knowledge of insurance verification (preferred).
• Experience in healthcare, medical, or dental office administration (preferred).