Lead Patient Services Specialist

About the role

Be the first point of care that truly makes a difference. Join us as a Lead Patient Service Specialist and help shape an exceptional patient experience from the moment they walk through the door.

Responsibilities

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.

Schedule

• 1.0 FTE (40 hours/week)
• Monday–Friday, 10‑hour day shifts; rotating hours between 6:00 AM–5:00 PM with one weekday off
• Weekend rotation: once every 9 weeks, 6:30 AM–5:00 PM
• Holidays: rotating
• Location: on‑site in La Crosse, WI and Onalaska, WI

Pay & benefits

• Starting pay of $20.31/hour + more for experience
• Shift, weekend, and holiday differentials
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work
• Work/life balance to love what you do and where you live

Requirements

• High School Diploma or equivalency
• 2 years in a Patient Services Specialist position or related work experience

About the organization

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula.