Patient Service Specialist- FLOAT/SPLIT

About the role

As a Patient Service Specialist, you will manage both the patient side and the business side of the outpatient physical therapy center. You will greet and register patients, provide information about their visits and next appointments, schedule appointments, communicate with insurance companies and other relevant parties, collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• One year of front desk experience
• Healthcare experience

Qualifications

• Not specified

Skills

• Excellent customer service skills
• Strong organizational skills
• Ability to multitask and prioritize tasks
• Knowledge of healthcare regulations and procedures

Benefits

• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

Pay

$19/hour, with increases based on experience

Schedule

Monday, Tuesday, Thursday, and Friday - Floating
Wednesday - O’Fallon South 10 hours