Patient Service Specialist - Diagnostics

About the role

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Responsibilities

• Support Reflections, which sees an all-female patient population.
• Support the practice by registering patients and performing front desk duties.
• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.

Requirements

• A caregiver in this position works Monday, Tuesday, Thursday and Friday from 8:00AM – 4:30PM and Wednesday from 10:00AM – 6:30PM.

Qualifications

• Minimum qualifications: High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.
• Excellent communication and organizational skills.

Preferred qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Benefits

• Follows standard precautions using personal protective equipment as required.

Pay

• Pay Range Minimum hourly: $15.75
• Maximum hourly: $21.65