Patient Service Specialist

Responsibilities

• Answer phones and direct them to the appropriate doctors or staff members.
• Schedule and/or cancel appointments.
• Prepare charts for the following days by compiling appropriate electronic forms in charts, confirm patient appointments, and verify insurance benefits.
• Greet patients to check in and out for appointment.
• Review paperwork with patients and take copies of insurance cards.
• Enter demographic and insurance information in software.
• Collect co-pays, co-insurances, contact lens fitting fees, and any other payments due at the time of service.
• Post charges and payments in system.
• Scan and upload other paperwork as needed.
• Ensure waiting area and patient areas neat and tidy.
• Empty trash, vacuum, and wipe down surfaces to ensure a clean office.
• Order contacts lenses.
• Triage.
• Travel to other offices as needed.
• Perform other duties as assigned.

Requirements

• One year Customer/Patient Service Experience Required (optometry/ophthalmology experience a plus).
• Patient Scheduling a plus.
• High School Diploma or equivalent.
• Effective written and verbal communication skills.
• Ability to establish priorities, work independently, multi-task and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Basic bookkeeping skills.
• Detail-oriented.