Patient Service Specialist
About the Role
This position is responsible for ensuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Responsibilities
- Point of contact for contracted Providers for managing and coordinating multiple services
- Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for off-site clinics, off-site procedures, and surgeries
- Effectively coordinates with the Lubbock County Detention Center (LCDC) security staff to manage patient transportation between facilities and off-site appointments
- Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic
- Responsible for gathering and producing various data reports related to access to care and specialty services
Occasional Duties
- Point of contact for contracted Providers for managing and coordinating multiple services
- Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries
- Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments
- Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic
- Responsible for gathering and producing various data reports related to access to care and specialty services
Qualifications
- 1 year of customer service, office, or related experience (additional education may substitute for the experience requirement)
- Medical Assistant Certification (preferred)
Benefits
- Individual health insurance provided at no cost for full-time team members
- Paid Time Off – including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
- Personal and professional growth opportunities, including lifelong learning programs, recognition programs, and health and wellness initiatives
- Special membership rates at local gyms and golf courses
- Access to state-of-the-art software and facilities
- Discounts on travel, technology, entertainment and more
Pay
- Hourly
- Pay Grade Minimum: $16.00
- Pay Grade Maximum: $25.00
Schedule
- Full Time
- Day Shift
- 8am – 4:30pm Mon-Fri