Patient Service Specialist

About the role

We are searching for a Patient Services Specialist who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. You will also manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.

Responsibilities

• Answer telephone calls, assess needs, and determine appropriate actions for account resolution.
• Accept payment arrangements through telephone calls and in-person with guarantors or patients.
• Process credit card payments promptly and accurately.
• Update, maintain, and document patient account information accurately in the appropriate hospital’s accounting/billing systems.
• Actively participate in special assignments, programs, or improvement initiatives with successful outcomes.
• Initiate contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables.
• Analyze and determine accounts to transfer to External Agency for additional collections follow-up.

Requirements

• High School Diploma or equivalent.
• 2 years of customer service or business experience, preferably in a healthcare environment.