Patient Service Specialist

About the role

Our client, a leading outpatient physical therapy provider, is seeking a Patient Service Specialist to join their team in Vienna, VA. This individual will serve as the first point of contact for patients and play a critical role in creating a positive patient experience while supporting daily clinic operations. If you enjoy working with people, thrive in a fast-paced environment, and have experience in healthcare customer service or medical front office support, we'd love to hear from you.

This is a Contract to Hire position based out of Vienna, VA. This position is anticipated to close on Sep 21, 2026.

Responsibilities

• Greet patients and manage check-in/check-out processes
• Schedule appointments and follow-up visits
• Answer incoming calls and assist patients with questions and requests
• Maintain accurate patient records within the EMR system
• Verify patient information and assist with registration processes
• Provide exceptional customer service to patients, providers, and staff
• Support clinic operations through administrative and front desk duties
• Effectively multitask between patient interactions, phone calls, and computer work

Qualifications

• Previous customer service experience
• Experience working in a medical office, healthcare clinic, or patient-facing healthcare environment
• Strong computer skills and ability to learn multiple software systems
• Experience answering and managing high-volume phone calls
• Excellent communication and organizational skills
• Ability to work independently and manage multiple priorities

Schedule

Monday - Thursday: 10:30 AM - 7:00 PM
Friday: 7:00 AM - 3:30 PM

Pay

$19.00 per hour

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Opportunity for long-term career growth within healthcare administration
• Gain experience with a respected outpatient healthcare organization
• Collaborative, patient-focused work environment
• Free onsite parking
• Contract-to-hire opportunity with potential for permanent placement