Patient Service Specialist

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

About the Role

The Patient Services Specialist plays a crucial role in supporting the administrative and clinical teams at SunState Medical Specialists. This position ensures a high level of patient service and maintains the integrity of patient records.

Responsibilities

• Maintain patient service expectations and react to feedback
• Monitor and react to patient feedback
• Direct the flow of patients as needed
• Answer and attend to all telephone calls in a timely manner
• Respond to queries in accordance with the privacy policy
• Provide support to Physicians and other internal customers
• Aid with patient questions regarding billing and insurance payments
• Maintain and improve the patients' waiting room
• Ensure compliance with sign-in protocols
• Support Physicians with scheduling appointments
• Ensure completeness of patient records before and after visits
• Register new patients accurately and promptly
• Create and manage referral records
• Follow up on referrals
• Manage document creation and maintenance

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer-focused environment, medical preferred
• Handle and resolve urgent matters and time-critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
• Proven experience to work effectively both independently and in a team environment
• Knowledge of patient billing systems and related funding mechanisms
• Ability to use clinical administration systems and Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values
• Flexible approach to work
• Travel as required to other centers