Patient Service Specialist

About the role

When patients enter our outpatient physical therapy centers, you will manage both the patient side and the business side of our center. You will greet and register patients, provide information about their visit and next appointment, schedule appointments, communicate with various parties, collect co-pays, manage payer approvals, and conduct insurance verifications.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• Minimum High School Diploma or GED
• Prior 1 year front desk experience
• Insurance Verification Experience

Qualifications

• Preferred 1 Year Front Desk experience

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office applications

Benefits

• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection
• Generous PTO to maintain a healthy work-life balance
• Mentorship and orientation programs to ensure a successful transition

Pay

$16.00 - $18.00/hour (based on experience)

Schedule

Weekdays