Patient Service Specialist

About the role

Full-Time Front Desk Receptionist position at Dignity Health Outpatient Center in Las Vegas, NV.

Schedule

Monday–Thursday 8:00 AM–6:00 PM, Friday 8:00 AM–12:00 PM

Pay

$18.50–$22.00 hourly, depending on experience

Benefits

• Competitive salary
• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• 401(K) matching
• Employee discounts
• Growth opportunities on the Career Ladder

Responsibilities

• Greet patients with exceptional customer service to create a positive patient experience
• Answer phones
• Utilize medical office software to schedule new and follow-up appointments for patients
• Perform insurance verifications, referrals, and pre-authorizations
• Schedule patient appointments and check them in upon arrival
• Collect co-pays
• Complete daily cash balancing and weekly banking deposits
• Perform patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with the central billing office (CBO)
• Communicate and collaborate with clinic staff and all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Requirements

• High School diploma or GED required
• 1+ years of healthcare experience required
• Customer service experience required

Preferred Qualifications

• Knowledge of insurance verification
• Healthcare, medical, or dental office administration experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
• Ability to speak and hear sufficiently to understand and give directions