Patient Service Specialist

Position: Patient Service Specialist Location: SSM Health Rehabilitation Network- Wood River, IL Type of Employment: Full-time Schedule M/W 10-5 Tu/Th 7-6 F 7-1 Compensation: $18-$21 per hour- increases based on experience. When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. Why Join Us: (benefits for full-time at 32+ hours/week) Start Strong: Our mentorship and orientation programs ensure a successful transitionRecharge & Refresh: Generous PTO to maintain a healthy work-life balanceYour Health Matters: Comprehensive medical/RX, health, vision, and dental plan offeringsInvest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protectionGenerous benefits package including:Company matching 401(k)Comprehensive medical/Rx, vision and dental plan.Generous Paid Time Off + Paid Sick Time with carry overShort and Long Term DisabilityPersonal and Family Medical LeaveExcellent Orientation Program Check out the video below for additional insight into the work of our Patient Service Specialists! Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check outSchedule patient appointments in person and via phoneRegular communication with parties such as insurance companies and translation companies, market operational leaders, and business development teamCollect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications Minimum High School Diploma or GED Preferred 1 Year Front Desk experienceHealthcare experience