Patient Service Specialist

About the role

Full‑time (40 hours) Patient Service Specialist / Front Desk Receptionist position at Dignity Health Outpatient Center, located at 1505 Wigwam Pkwy #340, Henderson, NV 89074. Shift: Monday‑Friday 8 am‑5 pm, with occasional Saturdays required.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow‑up appointments for patients
• Insurance verifications, referrals and pre‑authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co‑pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Requirements

• High school diploma or GED required

Qualifications

• Customer service experience required
• Knowledge of insurance verification preferred
• Healthcare, medical, or dental office administration preferred

Skills

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Benefits

• Competitive salary
• Paid time off (PTO)
• Medical, dental, and vision insurance
• 401(K) matching
• Employee discount
• Growth opportunities on our career ladder

Schedule

Monday‑Friday 8 am‑5 pm; some Saturdays required.