Patient Service Specialist

About the role

At Kessler, we take pride in creating an exceptional patient experience, helping our patients get back to athletics, work, life, and the things they love. This position is based in Wayne/Riverdale with a split schedule.

Responsibilities

• Ensure the highest level of customer service to patients, fellow employees, and referral sources through coordination and administration of the facility's front office activities
• Manage office functions including patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination regarding patient demographics and third-party payers, and all other necessary clerical and office functions
• Obtain and track authorizations
• Collect, reconcile, and prepare daily bank deposits for over-the-counter cash
• Maintain exceptional communication skills in all interactions

Requirements

• High School Diploma or equivalent required
• Two years in a medical office setting requiring multi-tasking preferred
• Knowledge of health insurance preferred
• Basic computer skills including keyboard familiarity, word processing, office procedures, filing, verbal and written communication skills, fax, and photocopy required
• Customer service and interpersonal skills necessary to communicate effectively with staff, supportive personnel, patients, physicians, and community members required
• Must be available early mornings and evenings for all shifts Monday through Friday

Benefits

• Mentorship and orientation programs for successful transition
• Student debt benefit program
• Generous PTO for work-life balance
• Comprehensive benefits packages
• Company matching 401(k) retirement plans
• Tuition reimbursement program
• Internal movement opportunities across 1,900 centers in 39 states

Schedule

Monday–Friday, shifts vary 7 am–8 pm, 40 hours per week. Must be available early mornings and evenings.

Pay

$20–$24 per hour, depending on years of experience.