Patient Service Specialist

About the role

Are you passionate about helping patients and providing exceptional customer service? We're seeking a dependable and professional Patient Service Specialist to join a busy outpatient healthcare practice in Arlington, VA. This position serves as the primary front desk point of contact and plays a critical role in ensuring a positive patient experience from check-in to check-out.

If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering outstanding service, we'd love to hear from you!

Work environment: Collaborative healthcare setting supporting three physicians and clinical staff; Sole Patient Service Specialist onsite, making reliability and accountability essential; Fast-paced environment with a mix of patient interaction, administrative work, and phone support; Approximately 33% patient-facing responsibilities, 33% phone support, 33% computer and administrative tasks; Free onsite parking available; Metro access is not practical for this location.

Job type: Contract to Hire position based out of Arlington, VA.

Why apply: Stable full-time opportunity with a well-established healthcare practice; Friendly and supportive team environment; No weekends required; Opportunity to make a direct impact on the patient experience; Gain valuable healthcare administration and patient services experience; Consistent weekday schedule.

Application deadline: This position is anticipated to close on Oct 26, 2026.

Responsibilities

• Greet patients and create a welcoming, professional experience
• Check patients in and out for appointments
• Complete patient registration and verify demographic information
• Schedule appointments and coordinate follow-up visits
• Answer incoming phone calls and assist patients with questions and requests
• Maintain and update patient records within the EMR system
• Support physicians and clinical staff with administrative needs
• Assist with insurance processing and appointment management using multiple computer applications
• Balance patient interactions, phone support, and computer-based responsibilities throughout the day
• Provide exceptional customer service while managing a high-volume front desk

Requirements

• Previous experience in a medical office, patient registration, medical reception, or healthcare customer service role
• Strong customer service and communication skills
• Excellent multitasking and organizational abilities
• Experience with EMR/EHR systems preferred
• Comfortable navigating multiple computer applications
• Reliable attendance and punctuality
• Ability to work independently as the primary Patient Service Specialist onsite
• Professional, patient-focused attitude

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits