Patient Service Specialist
Location: Leesburg, VA – Full‑time, onsite.
Job type: Contract to Hire.
About the role
Are you a customer-focused professional who enjoys helping people and thrives in a fast-paced healthcare environment? We're seeking a reliable and compassionate Patient Service Specialist to serve as the first point of contact for patients in a busy outpatient medical office.
Responsibilities
- Greet patients and provide a welcoming, professional experience
- Check patients in and out for appointments
- Complete patient registration and verify demographic information
- Schedule appointments and coordinate follow-up visits
- Answer incoming phone calls and assist patients with questions and requests
- Document and update patient information in the EMR system
- Support providers and clinical staff with administrative needs
- Maintain accurate patient records and office documentation
- Balance multiple priorities while delivering excellent customer service
Requirements
- Previous medical office, patient registration, medical receptionist, or healthcare customer service experience
- Strong communication and interpersonal skills
- Experience working with EMR/EHR systems preferred
- Ability to multitask and stay organized in a busy office setting
- Comfortable answering phones while assisting patients in person
- Reliable, professional, and dependable attendance
- Proficient computer and data entry skills
Work Environment
Collaborative team environment with physicians and clinical staff; primary front desk point of contact for patients; mix of patient interaction, phone support, and administrative responsibilities; free onsite parking available.
Schedule
- Monday: 10:30 AM - 7:00 PM
- Tuesday: 8:30 AM - 5:00 PM
- Wednesday: 7:30 AM - 4:00 PM
- Thursday: 10:30 AM - 7:00 PM
- Friday: 7:30 AM - 4:00 PM
Pay
The pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Why Apply?
Stable full-time opportunity with a well-established healthcare practice; friendly, supportive team environment; opportunity to make a meaningful impact on the patient experience; consistent weekday