Patient Service Specialist

Contract to Hire position based in Vienna, VA. Application anticipated to close Oct 26, 2026. Fully onsite.

About the role

Are you a customer-focused professional who enjoys helping people and thrives in a fast-paced healthcare environment? We're seeking a dependable and compassionate Patient Service Specialist to serve as the primary point of contact for patients at a busy outpatient medical office in Vienna, VA. This role is ideal for someone who enjoys interacting with patients, staying organized, and balancing multiple priorities in a fast-paced setting. You'll work closely with physicians and clinical staff to ensure every patient has a positive experience from check-in to check-out. You will work in a collaborative team environment supporting three physicians and clinical staff, serving as the primary front desk point of contact for patients. Your time will be split approximately 33% patient interaction, 33% phone support, and 33% computer and administrative work. Free onsite parking is available; note that Metro access is not practical for this location.

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Check patients in and out for appointments
• Complete patient registration and verify demographic and insurance information
• Schedule appointments and coordinate follow-up visits
• Answer incoming phone calls and assist patients with questions and requests
• Maintain and update patient records within the EMR system
• Document and process information accurately using multiple computer applications
• Support physicians and clinical staff with administrative needs
• Balance front desk responsibilities, patient interactions, and phone support throughout the day
• Deliver exceptional customer service while managing a high-volume environment

Requirements

• Previous experience in a medical office, patient registration, medical reception, or healthcare customer service role
• Strong customer service and communication skills
• Comfortable working independently as the primary front desk representative
• Experience using EMR/EHR systems preferred
• Strong computer skills and ability to navigate multiple applications
• Excellent organizational and multitasking abilities
• Reliable attendance and punctuality
• Professional demeanor with a patient-first mindset

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Stable full-time opportunity with a respected healthcare practice
• Friendly and supportive team environment
• Opportunity to make a meaningful impact on the patient experience
• Consistent weekday schedule with no weekends
• Gain valuable experience in a growing healthcare setting

Pay

The pay range for this position is $19.00 - $19.00/hr.

Schedule

• Monday - Thursday: 10:30 AM - 7:00 PM
• Friday: 7:00 AM - 3:30 PM