Patient Service Specialist

About the role

As a Patient Service Specialist at Concentra, you will be a vital member of our patient care team, performing complex administrative duties to ensure exceptional care and a welcoming experience for every patient.

Responsibilities

• Greet patients and visitors, communicate wait times, and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using the appropriate patient management system
• Explain all required forms to patients and ensure proper completion of paperwork
• Answer incoming telephone lines and direct callers appropriately
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in the patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of paperwork to outside parties, including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings and participate in required training
• Complete processing of patient referrals, including checkout, paperwork, patient education, and communication with Client Support Group
• Assist the Center Operations Director or other leaders in managing daily administrative functions
• Maintain a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned or approved by medical leadership

Requirements

• High School Diploma or GED
• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and ability to deal with people tactfully and professionally
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Ability to maintain working relationships with all levels of employees
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and data entry into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts
• Center Achievement Bonuses

Pay

This position is eligible to earn a base compensation rate in the state range of $17.19 to $22.34 hourly, depending on job-related factors such as level of experience, geographic location, and seniority.