Patient Service Specialist

At Concentra you will be a vital member of the patient care team, providing exceptional care and a welcoming, respectful experience for every patient. The Patient Service Specialist performs complex administrative duties including patient registration, scheduling, customer service, and management of a multi‑line phone system while ensuring quality clinical care.

Responsibilities

• Greet patients and visitors; communicate wait times and direct them accordingly.
• Obtain authorizations as needed to process patients for services.
• Check in patients using the appropriate patient management system.
• Explain required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct callers appropriately.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in the patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of paperwork to outside parties (non‑injury, custody, control forms).
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in required training.
• Process patient referrals, including checkout, paperwork processing, patient education, and communication with the Client Support Group.
• Assist the Center Operations Director or other leader with daily administrative functions.
• Help maintain a neat, clean, and orderly facility appearance.
• Use the employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via the internal charge entry system.
• Perform medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other tasks as assigned/approved by medical leadership.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6 months to 1 year of relevant experience; working knowledge of state‑specific occupational medicine requirements preferred.
• Core competencies: Service mentality, attention to detail, sense of urgency, initiative, flexibility.
• Decision‑making: Ability to solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
• Customer service: Outstanding skills with tact and professionalism; ability to handle sensitive and confidential information (HIPAA/PHI) in compliance with laws and policies.
• Communication: Effective interaction with employers, patients, providers, and employees at all levels.
• Technical: Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and data entry into various systems/applications.
• Front‑office operations: Ability to perform all aspects of front‑office duties and drive to achieve or exceed service standards.

Benefits

• 401(k) retirement plan with employer match.
• Medical, vision, prescription, telehealth, and dental plans.
• Life and disability insurance.
• Paid time off and extended illness days.
• Colleague referral bonus program.
• Tuition reimbursement.
• Commuter benefits.
• Dependent care spending account.
• Employee discounts.

This position requires access to confidential and critical information, demanding ongoing discretion and secure information management. Reasonable accommodations are available for individuals with disabilities throughout the application, interview, and employment process. Please contact Concentra to request an accommodation.