Patient Service Specialist
About the role
A new position for a new office of Executive Health opening in November. Located at 6111 South Buffalo Drive Las Vegas NV 89113 Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of our mission. As a Patient Service Specialist, you will provide an exceptional experience for patients, families and visitors from the moment they arrive through the time they return home. You will also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers an opportunity to build your customer service experience while exploring opportunities for career growth across Cleveland Clinic.
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass