Patient Service Specialist

About the role

Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.

Responsibilities

• Deliver an exceptional experience to patients, families and visitors from arrival to departure.
• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Serve as a steppingstone for career growth within Customer Service and other Cleveland Clinic departments.

Qualifications

Minimum qualifications:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service; OR
• Associate’s Degree and 1 year of experience; OR
• Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co‑pays.

Preferred qualifications:

• Knowledge of medical terminology.
• Demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.

Pay

Pay range: $15.75 – $21.65 per hour (minimum – maximum). The displayed range reflects the anticipated range for new hires; actual compensation will be based on work history, experience, skill set and education.

Schedule

Primary shift: 8:00 am to 5:00 pm.