Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation Keller, TX Patient Service Specialist (PSS) Full Time Hours Mon-Thur 10a-7pm Friday 8a-2pm Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed. Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. Collects toward patient responsibility at each visit.Scan and maintain medical documents.Reconciles and posts charges daily and other reporting to ensure clean claim processing.Responds to all request for information from patients, other department and physicians. Maintains office, orders supplies and manages mail.Willingness to adjust schedule to center needs.Travels Attends all mandatory meetings and in-service education programs.Travels to non-home location center or other site for coverage when necessary. HS diploma or GED is required Preferred Experience Customer service experience Knowledge of insurance verification Healthcare, medical, or dental office administration #BSWIR-Outpatient