Patient Service Specialist

About the role

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to non-home location center or other site for coverage when necessary.
• Attends all mandatory meetings and in-service education programs.

Requirements

• HS diploma or GED is required
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration experience

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

Eligibility and effective dates vary.

Pay

Compensation depends upon candidate’s years of experience and internal equity. Starting salary: $19 – $25 per hour based on experience.

Schedule

Full Time. Hours vary between Monday – Friday, 7:00 am – 7:00 pm.

Coverage Area

Rockwall, Royse City, Terrell, Rowlett, Sachse, Mesquite.

Job code: #BSWIR – Inpatient