Patient Service Specialist

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often‑hectic environment; work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front‑end technology during the registration process
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter
• Assist billing functions accurately and/or direct to the appropriate billing office
• Demonstrate proficiency of emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred

Qualifications

• Must be able to sit for long periods of time and work in a fast‑paced office environment
• Should be able to bend and lift up to 10 lbs