Patient Service Specialist - Administration - Per Diem

About the role

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The position requires the ability to be self-motivated, flexible, punctual, detail-oriented, have good time management skills, and have excellent communication skills.

Responsibilities

• Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
• Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
• Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
• Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
• Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C.’s policies and guidelines.
• Responsible for daily cash-out and balancing in accordance with the Patient Cash Control Policy.
• Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
• Adheres to departmental and organizational policies and attends meetings/huddles as required.
• Requires the ability to prioritize daily tasks simultaneously in a fast-paced, ever changing work environment within a strong team structure.
• Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
• Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Qualifications

• High School diploma/GED required.
• Graduation from a Medical Office Assistant school preferred.
• Demonstrated customer service commitment in a fast-paced environment with a minimum of 1 year experience in a customer service related field preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Must be comfortable with computers and learning new applications.

Pay

The pay for this position ranges from $17.34-$23.96 per hour.