Patient Service Representative/Surgical Scheduler - Cayuga Plastic Surgery

About the role

Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Responsibilities

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure
• Back up to prior authorization for surgeries
• Check in patients upon arrival
• Verify/Update patient demographics
• Obtain & Scan insurance cards; verify insurance eligibility
• Obtain signatures on required forms (HIPAA, etc.)
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
• Take messages or triage phone calls
• Schedule patient appointments
• Maintain provider schedule utilization
• Check out patient
• Responsible for daily cash out
• Scrub provider schedules, ensure patients are rescheduled when provider is out on PTO, OR time is released, providers are not double booked

Knowledge, Skills and Abilities

• Excellent customer service and problem solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills - Epic and Microsoft Office are utilized

Education and Training

• High School diploma or equivalent
• Previous Medical Office Experience Preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical Requirements

• Sitting: 90%
• Standing: 10%
• Reaching: 50%
• Bending: 20%
• Lifting: must be able to lift 25 lb.

Pay

$18.50 - $23.00/hr

Schedule

Onsite; Cayuga Wellness Center - 22 Arrowwood Dr. St. B, Ithaca, NY. 14850
Hours: 8:00am - 4:30pm Monday - Friday