Patient Service Representative STARS Curtis Float

About the role

The Patient Service Representative plays a crucial role in creating a positive patient experience. They work closely with physicians and clinical staff to handle administrative tasks such as checking in patients, collecting co-pays, answering phones, scheduling appointments, and verifying insurance eligibility. The ideal candidate should be friendly, detail-oriented, and possess excellent communication skills.

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones and take accurate messages
• Schedule appointments
• Verify and update patient and insurance information
• Use EPIC to update required information
• Communicate with patients and families
• Provide superior customer service
• Utilize independent decision-making skills

Requirements

• High School Diploma or equivalent
• Previous customer service experience
• Healthcare experience preferred
• EHR experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Qualifications

• High School Diploma or equivalent preferred
• Previous customer service experience required
• Healthcare experience preferred
• EHR experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Skills

• Excellent communication skills
• Independent decision-making skills
• Confidentiality and HIPAA compliance

Benefits

At Saint Alphonsus Health System, you will enjoy competitive compensation with a full benefits package and opportunities for growth. Learn more about the benefits, culture, and career development opportunities at www.saintalphonsus.org/careers.

Pay

This Full-Time position offers a competitive salary commensurate with experience.

Schedule

The Patient Service Representative works Monday through Friday from 5:45 AM to 6:00 PM. The position is based at the STARS Curtis Clinic but will float to support other 16 STARS clinics in the Treasure Valley, primarily focusing on rehabilitative services: PT, OT, and SLP.

About Saint Alphonsus

At Saint Alphonsus Health System, we are dedicated to exceptional service and the highest quality of care. We believe in living our mission and values through our actions and decisions. Our commitment to diversity and inclusion ensures that everyone feels valued and respected. Learn more about our mission, values, and culture at www.saintalphonsus.org.