Patient Service Rep. - Float

About the role

Olympic Sports & Spine (OSS) is looking for a Patient Service Representative – Float to provide “fill-in” coverage at all 24 clinics. This role is ideal if you enjoy working with diverse groups of people, adapt quickly to new environments, and are a proactive medical scheduler experienced in resolving scheduling issues. We value delivering “excellent customer service” as more than just a tagline.

Local roots. Local ownership. Local commitment.

OSS is committed to providing quality customer service and care to our patients and being a great employer to our employees. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect our appreciation and understanding of the commitment required to work at any OSS location.

Responsibilities

• Process all activity related to OSS’s patient services, including patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
• Manage all aspects of high-volume patient scheduling:
  • Receive incoming patient phone calls.
  • Collect necessary information from patients for treatment and billing purposes.
  • Verify insurance and obtain necessary authorizations if required.
  • Fax appropriate paperwork to referral sources.
  • Scan documents into the patient's account.
  • Build and maintain all patient charts.
  • Collect any money owed from patients, balance all money nightly, and print reports.
  • Pull charts for the next day's appointments and make reminder calls.
  • Communicate with OSS staff through Outlook email.
  • Communicate closely with billing and treating staff to resolve any patient issues.
  • Open and sort mail daily.
• Participate in educational activities and attend monthly staff meetings.
• Perform related duties as required.

Schedule

This is a full-time position; 40 hours per week are guaranteed. This job requires working Monday – Friday (no weekends); work hours may vary, but will begin no earlier than 7:00 a.m. and end no later than 6:20 p.m.