Patient Service Representative - Psychiatry and Behavioral Science - GS9139

Contact: Jeffery Kellerman, jeff.kellerman@okstate.edu

Schedule

Monday through Friday, 8:00am–5:00pm with occasional evenings and weekends.

Pay

$16.00 - $18.00, hourly

About the role

The Patient Service Representative is primarily responsible for ensuring high-quality customer service and continuation of care. The Patient Service Representative performs typical front-office functions and referrals, under the overall on-site supervision of the Addiction Medicine Practice Administrator.

Responsibilities

• Provide excellent customer service and clear communication with patients to promote continuity of care and follow-up.
• Retrieve, scan, and file clinical encounter forms and reports daily for use by clinic staff during patient care activities.

Requirements

• High School diploma or GED (must be conferred on or before agreed-upon start date).
• Previous front-office and insurance experience in a health clinic setting or equivalent experience.

Skills

• Knowledge of insurance processes and front-office operations.
• Excellent customer service and communication skills (verbal and written).
• Ability to multi-task while maintaining high-quality patient care.
• Strong computer skills and ability to learn new systems as needed.