Patient Service Representative - Outpatient Rehab (Float Per Diem)

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
• Collections co-payments and office charges as needed and explains office payment billing policies to patients
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience

Qualifications

• High school diploma or equivalent required
• Associates' or Bachelor’s degree in a clinical or business field preferred
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
• Bilingual (highly preferred)