Patient Service Representative - Outpatient Rehab (Per Diem)
About the role
Position Description: The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensuring patients have been cleared for Rehab Outpatient office visits. Duties also include performing a variety of secretarial, billing, and clerical tasks such as scheduling follow-up and specialty appointments, processing patient charges, coordinating referrals, preparing paperwork, and collecting patient information. Administrative support includes providing information to new patients, entering/updating patient demographics, collecting co-payments, explaining office payment policies, and informing patients of essential preparation requirements before their visit.
Responsibilities
- Greets and registers arriving patients, completes registration forms, and verifies insurance.
- Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
- Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
- Collections co-payments and office charges as needed and explains office payment billing policies to patients.
- Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
Requirements
- High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
- 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
- Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
- Bilingual (highly preferred).