Patient Service Representative - Outpatient Rehab (Per Diem)

About the role

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensuring patients have been cleared for Rehab Outpatient office visits. Duties also include performing a variety of secretarial, billing, and clerical tasks such as scheduling follow-up and specialty appointments, processing patient charges, coordinating referrals, preparing paperwork, and collecting patient information.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
• Collections co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).

Requirements

• A high school diploma or equivalent is required.
• An associates' or bachelor’s degree in a clinical or business field is preferred.
• One to two years of experience in medical or healthcare office is required.
• Knowledge of healthcare terminology, insurance authorization, and benefits is necessary.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits is preferred.
• Bilingual skills are highly preferred.

Qualifications

• A high school diploma or equivalent is required.
• An associates' or bachelor’s degree in a clinical or business field is preferred.
• One to two years of experience in medical or healthcare office is required.
• Knowledge of healthcare terminology, insurance authorization, and benefits is necessary.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits is preferred.
• Bilingual skills are highly preferred.