Patient Service Representative (Lemon Grove)

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide range of services including primary care, behavioral health, dental, vision, and specialized care. The organization is committed to serving uninsured and low-income individuals, and is one of the largest community health centers in the nation.

Responsibilities

• Manage patient check-in and check-out processes, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients according to coverage specifications, and from self-pay patients.
• Screen for eligibility and financial assistance, follow policies and procedures in collecting and handling cash, and ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Follow up on referrals and authorizations for specialty services, contact patients to schedule appointments, and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as needed basis, escalating billing issues as necessary.
• Display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED equivalent required, or equivalent combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• 1-3 years of experience related to administrative/clerical support or customer service.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
• Possess a basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality.
• Ability to listen well in devoting attention to patients and medical professionals.

Qualifications

• Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
• Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Basic knowledge of medical terminology and procedures.

Benefits

Family Health Centers of San Diego offers a competitive salary range of $25.00 - $29.12, along with a comprehensive benefits package including:

• Health Insurance
• Retirement Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Disability Income Protection
• Voluntary Benefits
• Wellness Programs
• Professional Development
• Work-Life Balance