Patient Service Representative

Job Title: Patient Experience Representative Job Description As a Patient Experience Representative, you will play a crucial role in providing administrative support and ensuring an exceptional patient experience. Your primary responsibility will be to effectively coordinate services for patients and their families. You will engage in departmental and organizational initiatives with a focus on continuous process improvement and perform various administrative functions to support departmental and hospital operations. Responsibilities Provide positive and effective customer service that supports unit operations.Collaborate with referring providers and practices.Obtain required authorizations to compile patient and staff schedules.Schedule patients and support patient encounters.Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.Process admissions and discharges.Provide routine clerical support as needed. Essential Skills Proficiency in customer service within a medical or healthcare setting.Experience in front desk operations and patient management. Additional Skills & Qualifications Demonstrated interest and ability in departmental and organizational initiatives.Focus on continuous process improvement. Work Environment This position operates in a medical facility where you will interact with patients, families, and healthcare providers. The role requires adherence to professional attire and conduct standards. You will work part-time hours and contribute to maintaining a welcoming and efficient environment for all patients and staff. Job Type & Location This is a Contract position based out of Boston, MA. Pay And Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Jul 31, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.