Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and process payments.
• Referral of billing inquiries to relevant departments.
• Collect and issue receipts for patient visits, studies, and supplies.
• Discharge patients and process incurred charges.
• Manage cash transactions, including counting and accounting.
• Receive, send, and distribute correspondence.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other tasks as directed.
• Understand and operate the electronic medical record system efficiently.
• Stock and file medical documents and office forms.
• Run daily reports and perform maintenance tasks.
• Attend staff meetings and assist as needed.
• Provide positive, warm, and friendly service.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Efficient understanding of the electronic medical record system.
• Operate, use, and maintain medical and office equipment as trained.
• Participate in maintenance assignments as directed.

Skills

• Positive, warm, and friendly interpersonal skills.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program, flexible spending accounts, and 401(k) retirement plan (with employer match).
• Paid annual leave, volunteer time off, pay, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double time compensation for holidays worked.
• Discounted medical treatment at any Patient First location for employees and immediate family.
• Bonuses include recruitment bonus, patient care performance bonus (for center employees), and weekend bonus (for center employees).