Patient Service Representative

About the role

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Responsibilities

• Check-in patients which includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records database.
• Affirms completion of the registration process.
• Completes patient check-out procedures and necessary close documentation.
• Answers center phone calls in a timely, professional, and efficient manner.
• Demonstrates understanding of HIPAA and release of medical information.
• Refers patients to external specialty practices as necessary.
• Schedules patient appointments.
• Works in coordination with the Center Manager to correct denied claims and minimize error rate.
• Attends Center Management staff meetings and other corporate trainings/meetings.
• Maintains patients’ confidence by keeping patient medical records confidential.
• Assists other team members in the performance of their assignments, projects or goals.
• Provides appropriate forums to encourage teamwork with staff members.
• Works with CM staff to help improve provider efficiency and productivity.

Requirements

• High school diploma or equivalent.
• Preferred: 1 to 2 years of experience providing customer service in a healthcare organization; Experience with patient access (scheduling, registration, insurance verification).

Qualifications

• Knowledge of two software databases, Dentrix and Athena.
• Strong analytical, critical thinking, and organizational skills.
• Must be punctual and extremely reliable.
• Able to quickly learn and adapt to new processes and ideas.
• Excellent interpersonal, verbal and written communication skills.
• Detail-oriented with exceptional time management skills.
• Able to work in a fast-paced environment.
• Must be accurate and efficient in data entry.
• Able to identify and understand issues and problems.
• Able to handle sensitive and confidential information.
• Experience with Microsoft Outlook.
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers.
• Able to determine work priorities.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Skills

• Knowledge of two software databases, Dentrix and Athena.
• Strong analytical, critical thinking, and organizational skills.
• Able to quickly learn and adapt to new processes and ideas.
• Excellent interpersonal, verbal and written communication skills.
• Detail-oriented with exceptional time management skills.
• Able to work in a fast-paced environment.
• Must be accurate and efficient in data entry.
• Able to identify and understand issues and problems.
• Able to handle sensitive and confidential information.
• Experience with Microsoft Outlook.
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers.
• Able to determine work priorities.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Benefits

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• 11 Paid Holidays
• CME (Continuing Medical Education)

Pay

$17.66 - $23.74 (commensurate with years of experience)

Schedule

Monday: 8:00 am - 5:00 pm, Tuesday: 8:00 am - 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 8:00 pm, Friday: 8:00 am - 5:00 pm, Saturday: 8:00 am - 1:00 pm (Saturday work will be at Moncure CHC)