Patient Service Representative: Keene Street Urgent Care (Part-time)

About the job

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine.

Work Arrangement

Part time during hours of operation. Days, evenings, weekends and holidays required.

Department

Keene Street Urgent Care Facility: Keene Street Medical Building – 404 N Keene Street Columbia, MO 65201

Compensation

Base Pay Range: $15.81 - $24.92 per hour, based on experience

Shift Differentials

Additional $1.00 per hour for weekend shift

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Detailed Job Description

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit. Communicate any expected delays to patient and ancillary service departments. Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff. Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc. Request, prepare and ensure the completeness of the patient medical record and physician orders. Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients. Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc. Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks. Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls. May complete unit/department specific duties and expectations as outlined in department documents.

Required Qualifications

A high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.