Patient Service Representative | Full-Time - Plymouth Meeting, PA

About the role

Wills Eye Hospital is hiring a Patient Service Representative in Plymouth Meeting, PA. This is a Full-Time 40 hours per week type opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment.

Responsibilities

• Greet patients courteously
• Register patients for their appointments efficiently and accurately
• Ensure insurance verification and obtain necessary referrals and authorizations
• Alert manager to any issues with patient coverage and coordinate accordingly
• Ensure accurate entry of charges into the practice management system
• Make appropriate follow-up appointments based on physician instructions
• Communicate with patients about wait times and technician needs
• Support the administrative and operational workflow of patient registration, insurance verification, and appointment coordination

Requirements

• High school diploma or equivalent
• Two (2) years of experience in health care
• Exceptional customer service practices
• The ability to communicate professionally with staff and patients
• Experience using computers in an office setting and navigating EHR/EMR interfaces

Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology, and HIPAA regulations (preferred)

Skills

• Detail-oriented
• Customer-focused
• Comfortable in a clinical setting
• Team player
• Clear communicator

Benefits

• Competitive compensation and benefits
• Tuition assistance
• Paid time off
• Employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

Pay

Details on pay are not specified in the job posting.

Schedule

This is a Full-Time 40 hours per week type opportunity.