Patient Service Representative, Full-Time

Mercy Hospital St. Louis - Outpatient Neurological Rehab
1176 Town and Country Commons, Chesterfield, MO 63017

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Schedule

• Monday, Wednesday: 8:30 am – 6:00 pm
• Tuesday, Thursday: 7:30 am – 5:00 pm
• Friday: 8:00 am – 12:00 pm

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate.
• Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment, including but not limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Adheres to Mercy safety regulations and follows policy for completion of incident reports.
• Follows confidentiality policy/procedure and maintains EHR and chart accuracy.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Qualifications

• Preferred: One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

About Mercy

Our mission is clear: we bring to life a healing ministry through compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals—careers that make the most of your skills, talents, and heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”