Patient Service Representative (Full Time)

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Managing front desk operations and workflows
• Ensuring a positive and seamless patient experience
• Interacting with patients, visitors, healthcare professionals, and other staff members
• Handling inquiries and concerns with tact and diplomacy
• Scheduling appointments
• Processing documentation
• Maintaining confidentiality and following privacy policies/procedures
• Attending and completing Clinic Core Front Desk Training post‑hire

Requirements

• Education: High school diploma or equivalent
• Preferred experience: One year of applicable medical office experience
• Physical requirements: Ability to push, pull, and/or lift 50 lbs. occasionally; standing and walking during each shift; gripping, reaching, bending, kneeling, twisting, and squatting to perform duties

Skills

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Empathetic, patient‑focused approach
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period
• Caring, collaborative team environment