Patient Service Representative | Full-Time - Philadelphia, PA

Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA for our Pediatrics department.

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Why Join Wills Eye

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

Responsibilities

• Ensures that all patients are greeted in a friendly and professional manner.
• Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
• Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen.
• Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
• Ensures that the resident and staff attending have signed the charts prior to entering any charges.
• Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification.
• Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
• Communicate with the technicians as necessary to service a patient's needs.

Requirements

• High school diploma or equivalent required.
• Two (2) years of experience in health care required.
• Exceptional customer service practices required.
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Preferred Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred.

Schedule

Full-Time, 40 hours per week.

Pay & Benefits

• Competitive compensation
• Medical, dental, and vision plans
• Retirement plan
• Tuition assistance
• Paid time off
• Employer assistance programs (EAPs)