Patient Service Representative | Full-Time - Philadelphia, PA
About the role
etc. We need to use- for any list of duties/requirements/benefits, and
for prose. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: navigation, cookie, legal, EEO, etc. Also remove "Skip To Content Careers | Wills Eye Hospital Careers Current Positions Portal Home..." etc. Also remove "Share This Job", "Apply today", "Recruitment Process Safety", etc. We need to preserve all substantive information. Let's parse the posting content: Job Title: Patient Service Representative | Full-Time (but we don't repeat as heading) Location: Philadelphia, PA, 19107 Other Location Description: Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow up appointments and enter the patients' charges accurately. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment. Why Join Wills Eye At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. We Offer Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs) Opportunities for training, certification, and career growth A collaborative, mission-driven clinical environment Access to advanced technology and specialized care teams In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contribute to a positive patient experience. You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction. Key Responsibilities (list): - Ensures that all patients are greeted in a friendly and professional manner. - Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system. - Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. - Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination. - Ensures that the resident and staff attending have signed the charts prior to entering any charges. - Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification. - Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times. - Communicate with the technicians as necessary to service a patient's needs. What You Bring (maybe Skills/Qualifications): - You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers. Minimum Qualifications: - High school diploma or equivalent required. - Two (2) years of experience in health care required. - Exceptional customer service practices required. - The ability to verbally communicate information to staff and patients in a professional customer focused manner required. - Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces. Preferred Qualifications: - Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred. - We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization. About Wills Eye Hospital (maybe About the role? Actually "About Wills Eye Hospital" is separate): - Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care. Ready to take the next step? Apply today... (remove application instructions) Recruitment Process Safety: (remove) Required Skills (list repeated): - High school diploma or equivalent required. - Two (2) Years Of Experience In Health Care Required. - Exceptional customer service practices required. - The ability to verbally communicate information to staff and patients in a professional customer focused manner required. - Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces. We need to decide sections. We have content for: - About the role: maybe combine the initial description and "Why Join Wills Eye" and "About Wills Eye Hospital"? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have: About the role: could be the initial description of role and maybe "Why Join Wills Eye" (benefits) but benefits separate. Responsibilities: the Key Responsibilities list. Requirements: Minimum Qualifications (maybe also Required Skills). Could be Requirements. Qualifications: Preferred Qualifications. Skills: maybe the Required Skills list (but that's similar to Requirements). Could combine. Benefits: from "We Offer Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs) Opportunities for training, certification, and career growth A collaborative, mission-driven clinical environment Access to advanced technology and specialized care teams". That's benefits. Pay: Not specified (no salary). So we should NOT include Pay section. Schedule: mentions Full-Time 40 hours per week. That's schedule info. So we can include Schedule section with that detail. We must not include sections with filler like "commensurate with experience". We have actual schedule: Full-Time 40 hours per week. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. We need to ensure we don't duplicate content. Let's craft each section. About the role: prose summarizing role: greeting patients, registering, follow up, charges, supporting patients/providers/clinical teams, managing administrative workflow, ensuring accuracy, efficiency, positive patient experience, fast-paced clinical environment, detail-oriented, value patient interaction. Also mention it's Full-Time 40 hours per week? Actually schedule separate. Could include mention of full-time but maybe schedule section covers that. We'll keep schedule separate. We can include the initial description: "Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow up appointments and enter the patients' charges accurately. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment." Then also mention supporting patients, providers, clinical teams, managing workflow, etc. Might be redundant but we need to preserve all substantive info. We'll combine. Responsibilities: list from Key Responsibilities. Requirements: Minimum Qualifications list. Qualifications: Preferred Qualifications list. Skills: maybe the Required Skills list (which is similar to Minimum Qualifications). But we could treat Required Skills as Skills section. However we already have Requirements (minimum qualifications). To avoid duplication, we could combine Required Skills into Requirements or Skills. The instruction: Use sections only when posting has real specific content. We have both Minimum Qualifications and Required Skills (which are essentially same). We could put Requirements for minimum qualifications and Skills for the required skills list (though they overlap). But to avoid duplication, maybe we put Requirements as minimum qualifications and Skills as the required skills list (which is same). Might be considered duplication but we need to preserve all substantive info; if we omit one we lose info? The Required Skills list is essentially same as Minimum Qualifications but phrased slightly differently. Could we merge them into one Requirements section? The instruction says we can have few substantive sections over many thin ones. So better to merge them into one Requirements section that includes both minimum qualifications and required skills. Then we have Qualifications for preferred qualifications. Skills section maybe not needed if we merged. But we could still have Skills section for things like "detail-oriented, patient-focused, comfortable in clinical setting, teamwork, clear communication" from "What You Bring". That is more like skills/attributes. So we could have Skills section for those. Thus: - About the role: prose describing role and environment. - Responsibilities: list of duties. - Requirements: list of minimum qualifications + required skills (high school diploma, 2 years healthcare, exceptional customer service, verbal communication, computer/EHR familiarity). - Qualifications: list of preferred qualifications (ICD-9, CPT, medical terminology, HIPAA). - Skills: list of personal attributes/skills: detail-oriented, patient-focused, comfortable in clinical setting, teamwork, clear communication, supporting patients/providers. - Benefits: list of benefits: medical, dental, vision plans, retirement plan, tuition assistance, paid time off, employer assistance programs (EAPs), opportunities for training, certification, career growth, collaborative mission-driven clinical environment, access to advanced technology and specialized care teams. - Schedule: Full-Time 40 hours per week. We must not include Pay. Now we need to format with
headings and
- for lists,
for prose. We must not include any extra text like "About the role:" inside heading? Just heading. Let's craft. About the role prose: combine: "Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow-up appointments and enter patients' charges accurately. You’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and a positive patient experience. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment." We might also mention "Why Join Wills Eye" but that's benefits. Now Responsibilities list: each bullet as
- . Requirements list: combine minimum qualifications and required skills. We need to ensure we don't repeat "High school diploma or equivalent required." etc. List: - High school diploma or equivalent required. - Two (2) years of experience in health care required. - Exceptional customer service practices required. - Ability to verbally communicate information to staff and patients in a professional, customer-focused manner required. - Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces. Qualifications list (preferred): - Proficient with ICD-9 codes, CPT coding, medical terminology, and HIPAA regulations. (Also note "We know great candidates do not always meet every
- for lists,