Patient Service Representative - Call Center | Part-Time - Philadelphia, PA

About the role

Wills Eye Hospital is hiring a Patient Service Representative for our Call Center in Philadelphia, PA (opportunity for remote after two weeks of training). In this role, you’ll communicate with patients via the telephone to ensure accurate, prompt and courteous scheduling of primary care appointments, such as preventative screenings or routine office visits. This is a Part-Time 16 hours per week (Mondays and Wednesdays, 7:45 AM - 4:15 PM) opportunity for someone who wants to deliver superior customer service by answering phones, confirming appointments, communicating with all departments and individuals regarding matters relating to patient care, and obtaining and entering accurate demographic/insurance information for all encounters including patient financial expectations. You will need to have some flexibility with your schedule to assist with coverage, particularly during the summer months, when employees are taking vacations. This would vary based on staffing needs and would not be an all-the-time occurrence.

Wills Eye Hospital is a world‑renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight‑threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Responsibilities

• Promptly answers incoming calls to schedule appointments for patients; makes outbound calls when follow‑up is needed.
• Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.